1. Purpose
These Terms and Conditions govern the sale of made-to-order and personalised products on the COQUELICOT website. They apply to retail customers in France, Europe and internationally.
2. Products
All products are made to order. Each item is unique and may vary slightly from the photos shown on the website.
3. Pricing
Prices are shown in euros (€).
Micro-enterprise: VAT not applicable – Article 293B of the General Tax Code.
Shipping costs are shown during the checkout process.
IMPORTANT: International orders may be subject to customs duties or local taxes, which are payable by the customer.
4. Order
The order becomes final upon confirmation of payment. By placing an order, the customer fully and unreservedly accepts these Terms and Conditions.
5. Production and delivery times
- Production time: 1 to 3 days after order confirmation.
- Delivery time: 5 to 10 days depending on the destination and the carrier (mainly UPS or La Poste).
COQUELICOT cannot be held responsible for delays caused by carriers or customs authorities.
6. Right of withdrawal
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to personalised or made-to-order products.
No returns or refunds will be accepted, except in the case of faulty products.
7. Faulty products
In the event of damaged or non-compliant products, the customer must contact COQUELICOT within 7 days of receipt, providing photographic evidence.
A replacement or refund will be offered once the issue has been verified.
8. Liability
COQUELICOT cannot be held liable for any consequential damages arising from the use of the product.
9. Personal data
The data collected is used solely for order processing.
In accordance with the GDPR, customers may request access to, correction of, or deletion of their personal data by contacting:
contact@coquelicot.online
10. Applicable law
These Terms and Conditions are governed by French law.
In the event of a dispute, an amicable solution will be sought before any legal action is taken.
Privacy Policy
Collection of personal data
COQUELICOT collects only the information necessary for order processing and communication (surname, first name, address, email address, telephone number).
Use of data
The data is used for:
- Processing and delivery of your orders
- to contact you regarding your order when necessary
- Management of legal and tax obligations
Data sharing
Data is neither sold nor shared with third parties for commercial purposes. It may only be shared with carriers or partners necessary for delivery.
User rights
In accordance with the GDPR, you have the right to:
- Access your data
- Request corrections
- Request deletion
To exercise these rights: contact@coquelicot.online
Data retention
Data is retained only for as long as is necessary to process orders and comply with legal obligations.
Delivery policy
- Delivery areas: France, Europe and worldwide
- Courier services: mainly UPS and La Poste
Delivery times
- Production time: 1 to 3 days
- Delivery: 5 to 10 days depending on the destination and the carrier
Delivery charges
Shown at checkout; calculated based on the destination and the weight/volume of the item.
Liability
COQUELICOT cannot be held responsible for delays caused by carriers or customs authorities. Customs charges for international orders are payable by the customer.
Returns policy
Customised/made-to-order products
In accordance with the regulations, no returns or refunds are accepted, except for defective or non-compliant products.
Report issues
Customers must contact COQUELICOT within 7 days of receipt, providing photographic evidence.
Proposed solution
Following verification, a replacement product or a refund will be provided, as appropriate.
Terms of Use
1. Scope
These terms and conditions govern access to and use of the COQUELICOT website (coquelicot.online). By using this website, you fully accept these terms and conditions.
2. Access to the website
- Entry to the site is free.
- COQUELICOT reserves the right to modify, suspend or close the website at any time without notice.
- We do our best to ensure the website remains available, but COQUELICOT cannot be held responsible for any downtime or technical issues.
3. Intellectual property
- All content on this website (text, images, photographs, logos, designs, videos) is protected by copyright and is the property of COQUELICOT or its partners.
- Any reproduction, distribution, modification or use without written permission is prohibited.
4. Use of the website
By using this website, you agree to:
- Do not use the website for any illegal or fraudulent purposes.
- Do not interfere with the website’s operation (viruses, hacking, spam).
- Do not copy or republish the content of this website without permission.
COQUELICOT reserves the right to revoke access for any user who breaches these rules.
5. External links
The website may contain links to other websites. COQUELICOT is not responsible for the content, policies or practices of these third-party websites.
6. Liability
- Use of this website is at your own risk.
- COQUELICOT accepts no liability for any direct or indirect damage resulting from the use of, or inability to use, the website.
- The information on this website is provided for information purposes only and is subject to change without notice.
7. Personal data
The collection and use of data are governed by the privacy policy available on the website. By using the website, you agree to this policy.
8. Applicable law
These terms and conditions of use are governed by French law. Any dispute arising from the use of the website shall be subject to the jurisdiction of the competent courts in France.
